Advanced Contact Solutions ( ACS) has embarked on a new joint venture with WNS, a leading global provider of business process outsourcing services. Advanced Contact Solutions is a leader and pioneer in Philippine contact centers since 1996 and provides service to top US Fortune 500, UK, Australian, Canadian and Philippine companies.
The joint venture company, to be named WNS Philippines, Inc. will be majority owned by WNS and will offer its entire range of BPO services to global clients across industries. The company has set up its first delivery center in Manila and will initially scale to 200 seats.
“ACS aims to be the global contact center of choice,” said Tarcisio M. Medalla, Chairman of ACS. “ This marks a step towards this strategic direction.”
“With the joint venture, WNS is executing its strategy to expand its global delivery network. This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic risks of delivery,” said Anup Gupta, COO, WNS Group. “In forming the venture with Advanced Contact Solutions, WNS has partnered with a local market leader that shares our vision of delivering high quality BPO services to clients.”
“Advanced Contact Solutions (ACS) is embarking on establishing a global footprint through relationships with leading global BPO companies such as WNS, added Victor M. Endaya, President and CEO , ACS. In this way, we can bring our clients the best in business practices and expertise in client and customer care.”