No less than President Gloria Macapagal Arroyo denied that Advanced Contact Solutions, leader and pioneer in Business Process Outsourcing (BPO), had lost 900 employees recently.

P GMA had honored ACS with her presence in inaugurating the last two ACS sites in Lipa and Araneta, Quezon City. Known as a champion of BPO, President Arroyo quipped, “In fact, they are looking for more workers.”

ACS has been in operation since 1996 and has 6 sites and over 6500 seats. ACS services US, UK, Canadian, Australian and Philippine clients. Through Paxys, its listed company, ACS became the first contact center to be listed in the Philippine Stock Exchange (PSE).

‘We continue to be a strong and stable company,” said Victor M. Endaya, President and CEO of ACS. “The confidence of our clients and partners in our company and the loyalty and determination of our people, continue to be the driving force of our company.”

Labor Secretary Marianito Roque had also confirmed that no one lost his job in ACS after confirming with the company’s Human Resource Manager. “These employees were transferred to other clients of a similar nature of work,” said Roque on a radio interview.

Because of the global economic crisis, the Business Process Outsourcing industry in the Philippines is expected to boom and contact centers, including ACS, will need to hire more people. “It is business as usual for ACS,” said Endaya, “ACS is optimistic and continues to provide the best customer service to our clients and others who look for a delightful experience for their consumers.”

Advanced Contact Solutions, Inc. (ACS) signed the Memorandum of Agreement with Sisters of Mary School. With ACS President and CEO, Victor M. Endaya (second from left) were representatives of Paxys and Sr. Amelia Luces, SM and Sr. Nory Espulgar, of the Sisters of Mary (SM) School. This will provide financial and technical assistance to the school, as well as opportunities for employment for SM graduates.

Advanced Contact Solutions (ACS) celebrated their 2nd ACS Annual Awards at the Sofitel- Philippine Plaza. At the center is President and CEO, Mr. Victor M. Endaya who leads the ceremonial toast. Surrounding him are the Achievers who have demonstrated superior service in each and every customer interaction to the delight of ACS’ various US, UK, Canadian, and Philippine clients.

The joint venture company, to be named WNS Philippines, Inc. will be majority owned by WNS and will offer its entire range of BPO services to global clients across industries. The company has set up its first delivery center in Manila and will initially scale to 200 seats.

“ACS aims to be the global contact center of choice,” said Tarcisio M. Medalla, Chairman of ACS. “ This marks a step towards this strategic direction.”

“With the joint venture, WNS is executing its strategy to expand its global delivery network. This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic risks of delivery,” said Anup Gupta, COO, WNS Group. “In forming the venture with Advanced Contact Solutions, WNS has partnered with a local market leader that shares our vision of delivering high quality BPO services to clients.”

“Advanced Contact Solutions (ACS) is embarking on establishing a global footprint through relationships with leading global BPO companies such as WNS, added Victor M. Endaya, President and CEO , ACS. In this way, we can bring our clients the best in business practices and expertise in client and customer care.”

Advanced Contact Solutions (ACS), pioneer and leader, in contact centers in the Philippines signed up with WNS , global leader in BPO, to create WNS Philippines last Friday at the Mandarin Oriental, Makati. This new joint venture will provide a variety of inbound customer services to various clients in North America , Europe and the rest of the world.

In picture from left to right is ACS President and CEO, Victor M. Endaya, WNS COO, Anup Gupta and Chairman of the Board, Tarcisio M. Medalla as they signed this milestone in offshoring and outsourcing in India and the Philippines.